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Include your PS* license ID or "TRIAL" if you're still evaluating. You find this ID in our Customer Portal. Don't confuse this with the alphanumeric license key.

e.g. 7.2.1

Because of the variety of our product offering we need to know exactly which product you are using in order to assist you.

Screen recordings, screenshots and logs always helps us a lot in identifying issues faster. If you need to send us files larger than 20MB please upload them to nutrient.wetransfer.com and send us the generated URL.

The priority this ticket has for you.

If the issue you're submitting has a critical business impact, please describe how it affects your application's functionality, user experience, or release timeline in this field. E.g. Complete System Outage, Data Loss or Corruption, Security Breaches, Broken Function Leading to Service Interruptions

Which AI model are you using in your development work? This helps us provide you with solutions more suitable to your development environment and tools.

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    1

    Please check if you’re using the latest version and whether it solves the issue you are having

    For the Web SDK and Document Engine you can directly check this in our Playground.

    Changelog

    2

    Check out our reporting guide

    Correctly reported issues will lead to quicker resolution.

    Guide
    Documentation:
    1. SDK
    2. Integrations
    3. Workflow
    4. DWS API